Our Hot Spring Spa Guarantee

Hot Springs Pools & Spas has proudly been selling Hot Spring Spas in the Greenville and Asheville area since 1989. We are the only dealer in the upstate to be selling the same brand of spa for over 19 years. We are glad you are interested in purchasing America’s “Next Great Appliance”, the Hot Spring Spa. The number 1 selling spa in the world. 

Along with our products and services, our Total Satisfaction Plan and Energy Cost Guarantee is what separate us from our competitors. 

OUR PORTABLE SPA GUARANTEE

  • Money Back Guarantee

    If for any reason, within 7 days of installation you are not satisfied with your new spa or our service, we will refund the price of your spa. (This does not include special delivery, installation, and related costs – for example electrical contracting, cost of crane, or deliveries to an extended destination, etc.) A restocking fee may be applied.

  • Price Guarantee

    Find a better price on the spa you purchased within 10 days of purchase and we will not only match the price, we’ll buy you lunch.

  • Residual Value Guarantee

    Trade in your hot tub at any time during the first two years and we will guarantee up to 50% of the original purchase price as trade-in value.

  • Happy Where it is Guarantee

    No problem. If you want your spa moved to another location, we’ll move it within 20 miles, no charge! (Crane not included)

  • Referral Rebate Guarantee

    When you refer anyone who buys a hot tub we will give you a $100 in water care supplies or accessories.

  • Just Call Us Warranty

    Any problems, just call us!

  • Energy Cost Guarantee

    At Hot Springs Pools & Spas, we are so confident in the energy efficiency of our Hot Spring, Caldera (Utopia and Paradise Series), and Tiger River Spas that we are willing to GUARANTEE, in writing, the average monthly operating costs. If, after several months of ownership, you feel that your spa is consistently costing you more that our stated amount of $20.00 / month, we will attach an electric meter directly to your spa for several weeks. If the spa draws more electricity than expected, we will pay the difference between our stated $20.00 / month and the actual amount for two years. We hope you ask every other spa dealer with whom you might do business for the same written guarantee. We think that accuracy in stating operating costs is only as honest as the guarantee behind it.